A structured approach for supporting individuals in an organization as they move from current states…

Data-based programs that use artificial intelligence technology to mimic natural conversation with users online by…

Study that reviews side-by-side introduction and vocalizing of a new user experience. Typically conducted in…

Development technique that prioritizes the involvement of stakeholders in understanding the user design process. Often…

An industry-specific audit of a company’s positioning relative to its competitors that assesses and compares…

An exercise designed to extract the mental models people have, and capture content patterns, of...

The characteristics of a graphic element that enable the audience to differentiate it  from its …